How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare what is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What currency are the prices I see on the site?
All prices are in USD.
I just placed an order. When will it ship?
We try our best to ship items as fast as we can. Please allow 2-5 days of production time for your order to ship out. Average shipping times are 5-20 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at firstname.lastname@example.org.
I can't find the tracking number in my email. What now?
Please check your Spam or Promotions folder.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You need to return it at your own cost. Once we have received the product, we will refund the full amount of your original purchase. Please include the name and order number on the returned package(s).
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order with no penalty! You have to cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at email@example.com. If the given address is wrong, we can change the address to the correct one within 12 hours. No refund will be given after 12 hours of incorrect submission.
How long does shipping take?
Shipping times vary because we ship worldwide from various processing centers depending on your location. The average shipping time is 5-20 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you find out anything you need to know! Please send us an email at firstname.lastname@example.org, and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response, please attach your order number, and address the problem clearly. Thank you.